Impact Communication
The two words ‘information’ and ‘communication’ are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through.”
– Sydney J. Harris
Essential Skills for Business Communication in this Virtual World
Communication is “the oxygen of a company.” To hear, and to be heard are of prime importance.
This session will walk participants through the process of how they can communicate with clarity, consistency, and confidence and deliver to a varied audience while creating impact. It addresses virtual and in person communication challenges and teaches participants to achieve meaningful communication that engages action, with tips and practical guidelines.
We explore the importance of Power Listening, Communicating based on the Audience preference and personality type, clarity and cohesion, and strategies for communication efficiency across borders.
How this helps your team and why it’s important
This session focuses on virtual and in person communication on a day to day basis.
We work with teams that:
- Are looking to improve the communication flow
- Need to build confidence and clarity in their communication styles
- Are looking for a structured way to communicate and build rapport, reduce bottlenecks in communication and solve problems with more ease
- Want to implement best practices for virtual (phone and video conference) and F2F meetings across global teams
Key Participant Outcomes
- Understand the importance of Power Listening, and the essence of communication and archetypes of poor listeners
- Practice ‘power-listening’ to understand stakeholder needs and reach a consensus
- Deliver vocally authentic & trustworthy messages – Techniques to improving virtual confidence and instilling confidence
- Techniques to structure your thoughts in a coherent and cohesive manner before you jump the gun and speak.
- Implement clear speech with the aim of being fluent and engaging while eliminating contributors to non-fluent speech.
- Understanding techniques of tone to connect and engage
- Understanding ‘framing’ and choice of words in business scenarios
- Crisp, concise and clear communication techniques
- Learn how to deal with challenging questions in a responsive and decisive fashion
- Use positive persuasion techniques whenever applicable